SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 Operational

Campus Card Operational

Canvas Operational

Colleague Operational

ConnectSU Operational

Confluence Operational

Automations Operational

Create and Edit Articles Operational

Notifications Operational

View Content & Articles Operational

CyberSecurity Operational

EngageSU Operational

InformSU Operational

Jira Service Management Operational

Automation for Jira Operational

Jira Service Management Service Portal Operational

Jira Service Management Jira Service Management Email Requests Operational

Microsoft 365 Operational

mySeattleU Operational

Network (wired/wireless, internet) Operational

Phones Operational

Teams Phones Calling Queues Operational

Teams Phones Operational

Printing (Managed Print Services) Operational

ProcureSU Operational

Redhawk Labs (Apporto) Operational

Slate Operational

SU Forms Operational

StarRez Operational

T: Drives Operational

VPN Operational

Zoom Meetings Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2024

No incidents reported today.

Dec 2, 2024

LeapFrog/CLSS Course Scheduling Software Down

Resolved - The issue was resolved after a DNS update.
Dec 2, 10:44 PST

Investigating - We are currently investigating the cause of the issue with our vendor.
Dec 2, 09:27 PST

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:00 PST

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Nov 27, 11:53 PST

Nov 27, 2024

No incidents reported.

Nov 26, 2024

Service Degradation - Microsoft 365 Microsoft 365 suite, Exchange Online, SharePoint Online, Microsoft Teams

Resolved - Microsoft reports as of about 12pm today that the issue has been resolved.
Nov 26, 13:27 PST

Update - Microsoft is conducting additional optimizations to further improve service ability, which remains healthy. They are closing in on a full mitigation to address any remaining impact, and they are closely monitoring to ensure the trend continues.
Nov 26, 08:46 PST

Monitoring - Microsoft reports they are showing signs of restoration upwards of 90% recovery with their resolution, which they will continue to roll out to their remaining affected services and users.
Nov 25, 13:30 PST

Update - Microsoft is continuing to work to resolve the ongoing issues. ITS will send another update once we hear more information.
Nov 25, 11:42 PST

Identified - Microsoft has reported issues with the Microsoft 365 Suite of services including Exchange Online, SharePoint Online, Microsoft Teams. ITS will post more as Microsoft shares more but users may be unable to access or use some Microsoft 365 services and features.
Nov 25, 08:24 PST

Nov 25, 2024

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:00 PST

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.